Macy's Reviews

I love my macys card and the deals that they have but their customer service is terrible. I repeated 3 times what I wanted and the lady Alexis still didn't understand me. When I requested a supervisor she placed me on hold then disconnected the call. I called back and the guy I spoke to didn't understand what I wanted either. I had a credit on my account and requested a check. How hard is that?

When it took half an hour to complete a return (WITH receipt) at the store, there was not much time left to shop. I called in with my complaint and was greeted by "Juan". He asked what the problem was and pretended to listen, only to turn around and repeat the basic info from my account and then ask how can he help. If you hire people who don't give a damn about customer service, let alone speak English, you are in for a rude awakening. I told him he has helped me by giving me the final straw. I've been a loyal platinum customer since 2008. Goodbye Macy's.

Costumer service canceled my online items because in the past UPS did not deliver it to my address. I have a camera that shows no body brought anything. Now I can not purchase online again because Macys will not let me. Terrible, I feel so offended by this company and I have years of purchase history. All my payments are on time. Shame!

Worst experiences the last two months orders were horrible. Customer service not qualified. Poor handling to all the errors and mistakes that kept happening that last two month. From system errors, flash sales not applied when checking out. Orders not sent, adjustments take many and many phone calls and emails to correct them even when you attach pictures with proofs. It take them few attempts to finally get your point and fix the issue. I used to be a loyal customer but for the last two months I believe no more I'm ordering from this site! Get better system and better customer service or you just close your site if you can't handle the orders right!

I was at Burnsville center in Mn exchanging something and Angelina in customer service helped me. My transaction had problems in their system but she stayed calm and cheerful. Directed me where to go and what to do and couldn't of been nicer! I don't often run into gems like this while shopping let along exhannging and needling help. Please reward Angelina for her fabulous customer service and smile!

Extremely poor customer service. I purchased a gift card over 2 months ago. Paid cash for it and the card was never activated by them, so I am unable to use it. I have called, sent emails to no avail. No response and no resolution to this problem. Am seriously considering never shopping with them again!

Will never, ever, ever purchase furniture from Macy's again. Or anything else for that matter! The company is committing downright fraud in my opinion. Not honoring online offers, not sending items, or sending incorrect items with no way to return them. It's just deplorable. No way to resolve issues, and Customer Service simply LIES to you over chat or over the phone!

I have ordered several times from Macys. Most recently I have been severely disappointed with their false advertising and then the lack of customer service to correct the problem. First I ordered mattress pads online because of the promised quick delivery. Shortly thereafter they said it would arrive 10 days later. I called to see if I could just pick up in the store and I was told to just wait for them to arrive. Secondly, there was a bonus of 2 free pillows with the pads. I didn't get the pillows, I called customer service again and was told that they must of ran out of supply. This was despite the fact that they were still advertising them a few days after I ordered. Once nothing could be done. It will be quite awhile (if ever) before I order from Macys again. There's a lot of other choices online.

I have spent a month trying to get a return label or QR code! I live in a remote area of the Smoky Mountains with limited internet that won't download the code and I'm 4 hrs from closest Macy's. I have called. Tried to chat. Contacted corporate without any luck. The foreign customer service has no idea what I'm asking. It's not in the script! So no idea how I can return these. I'm not driving 8 hrs round trip. This is why I shop at Amazon. No issues. Won't order from Macy's again. Please hire American Employees! Seriously.

Went to Galleria mall at sunset road Henderson Nevada tried couple of sandals found two but unfortunately no available new sandals my size order from them finally got it july 5 and guess what they send me an old dirty used sandals! It's better to buy at flea market at least even if it's used they clean it and look brand new this one from macys at galleria mall is the nastiest I ever had and worst part I still need to wait 10 business days to get my refund back … frustrated and angry